6.1.1 Cannot connect to AUSRIVAS server

Symptoms

When attempting to run AUSRIVAS v3 or below, an error message similar to one of the following is generated:

•Unable to create empty document

•AUSRIVAS error: cannot connect to the AUSRIVAS server

 

Description of problem

Incorrect Proxy Settings

Your proxy settings may not be correct. When the AUSRIVAS program starts, it attempts to connect to the AUSRIVAS server. If this attempt fails, and you have selected to work in on-line mode, you may get an error similar to the above.

 

Network down

Part of the network at your site, or at the University of Canberra, where the AUSRIVAS data server is located, may be temporarily down.

 

Solution

Incorrect Proxy Settings

Find out the details of and configure your proxy server settings as described in Configuring the software for Internet access. Consult your local systems administrator if the problem persists.

 

Network down

Try the software again later. Consult your local systems administrator if the problem persists.

 

6.1.2 Proxy authentication required.

Symptoms

When attempting to run AUSRIVAS v2.2 or below, an error message similar to one of the following is generated:

HTTP error 407 : Proxy authentication required

 

Description of problem

AUSRIVAS Version 2.2 and below

AUSRIVAS 2.2 and below does not support proxy authentication. If your proxy server requires authentication (i.e. you have to provide a username and password to access the Internet) then you will need to upgrade to version 3.0 or above.

 

AUSRIVAS Version 3.0 and above

Your proxy authentication settings in AUSRIVAS are possibly not correct.

 

Solution

AUSRIVAS Version 2.2 and below

Upgrade the AUSRIVAS Macroinvertebrate Predictive Modelling Software to version 3.0 or above, as described in Chapter 3, ‘Obtaining the software’.

 

AUSRIVAS Version 3.0 and above

Following the procedure outlined in Configuring the software for Internet access make sure that your proxy server settings and your Internet username and password are correct. Consult your local systems administrator if the problem persists.

 

6.1.3 The system cannot find the file specified.

Symptoms

When attempting to run AUSRIVAS, an error message similar to the following is generated:

The system cannot find the file specified.
Internet error number 2.

 

Description of problem

A user with the following setup experienced this problem:

•Internet: dial-up connection.

•Operating system: MS Windows 2000.

•Internet Explorer: version 5.5.

The problem was traced to Internet Explorer (which was not the users default browser) being set to "work offline".

 

Solution

Set Internet Explorer to work online.